Senior Service Designer | Wellington
| Category: | Service Design |
| Position Type: | Fixed Term Full Time |
| Attachments: | Senior Service Designer PD (October 2025) (1).pdf (PDF, 251KB) Job Specification |
| Application Close Date: | 16-Nov-2025 |
Job Description
- Fixed Term / Secondment until 26 June 2026
This role is a fixed term position in response to increased demand within our high priority work programmes. We are surging in people and resources in response to these priorities.
Mō te tūranga mahi | About the role
The Senior Service Designer leads the design and delivery of service improvements across the Ministry, using service design expertise to enhance internal systems, processes, and tools. You will be part of the Transformation and Change team, which is focused on transforming the organisation and making our internal systems and processes more efficient for everyone. This role plays a key part in shaping the Ministry's transformation journey and enabling kaimahi to focus on what matters most.
Working alongside the Service Design Leads you will build strong relationships across the Business and Transformation Services group and the wider Ministry, working closely with internal kaimahi to understand their needs and to identify pain points and collaboratively develop new ways of working that will delight our internal “customers”. Through collaboration, you'll help develop and implement new ways of working that better align people, processes and technology to deliver seamless, customer centred services.
Ngā pūkenga me ngā wheako | Skills and experience
- Demonstrated experience leading service design projects in complex environments
- Proven ability to influence senior stakeholders and drive strategic change
- Experience designing internal processes and services to meet emerging business needs.
- Ability to manage multiple priorities, plan and deliver work to deadlines, and adapt in fast-paced or ambiguous environments.
- A systems-thinking mindset, with an interest in how processes, people, and technology interact.
- Experience with design tools and platforms (e.g. Mural, service blueprinting, journey mapping).
- Demonstrated ability to identify user needs and translate insights into practical, user-centred solutions.
- Solution-focused approach with strong problem-solving and decision-making skills.
- Confidence and capability to facilitate group sessions with customers and users.
- Personal drive, enthusiasm, curiosity, and a can-do attitude.
- Excellent interpersonal, written, and oral communication skills.
Whānuitanga Utu ā-Tau | Salary range
Salary range for this role is $110,501 to $134,128 pa. Appointment within this range will be based on skills and experience.
Ngā hua ka puta i te mahi ki MfE | Benefits of working at MfE
- a flexible working approach to embrace a healthy work-life blend
- agile ways of working, allowing you variety and challenges across the organisation as we work as ‘One MfE'
- active employee networks including Māori Rōpū, Asian Network, Neurodivergent and Disability Networks, Women's Network, Tagata Moana (Pacific Peoples' Network), and Rainbow Network
- opportunities for development and education.
Check out other benefits of joining us and hear what our people say about Working at MfE | Ministry for the Environment.
Tono ināianei | Apply now
Apply directly by completing the online application form and submit your CV and cover letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.
If you require further information about this position please contact katy.mustoe@mfe.govt.nz. The position description is available via our careers centre www.mfe.govt.nz/jobs.
We are committed to providing equal opportunities and actively strive to be a diverse organisation with an inclusive culture. We actively encourage applicants from all backgrounds to apply. We are proud to be a Rainbow Tick and Gender Tick certified organisation and are committed to providing a safe and inclusive environment for everyone.
We want to ensure any accessibility needs you may have are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there are any adjustments or support we can offer to make the recruitment process more accessible to you. Please contact us at vacancy@mfe.govt.nz if you would like to discuss any accessibility needs you may have.
You must have the right to live and work in New Zealand to apply for this role.
Note: for internal permanent kaimahi who are applying for a secondment, you must speak with your Manager before submitting your application.
Rā Katinga | Applications close: Sunday 16th November 2025
